Case Study: Nukissiorfiit reduces MTTR and improves network visibility with LiveAction LiveNX

Nukissiorfiit reduces MTTR and cuts packet loss by 4-5% with LiveAction

Nukissiorfiit, Greenland's national energy supplier, was challenged by a lack of visibility into its extensive network performance. The company needed to monitor IoT devices and telemetry data, prioritize business-critical applications like Skype for Business and Citrix, and reduce its Mean Time to Repair (MTTR) to improve operational efficiency across its 130 sites. To address these challenges, Nukissiorfiit selected LiveAction's LiveNX platform after an extensive evaluation of the industry's top network performance management solutions.

By implementing LiveAction's LiveNX, Nukissiorfiit gained comprehensive visibility into its network traffic and application performance. The solution provided real-time insights into NetFlow and IP SLA data, enabling the team to quickly identify and resolve issues, such as discovering a 4-5% packet loss on critical satellite connections. This resulted in a significantly reduced MTTR for the operations team. Additionally, LiveAction's tool allowed for the creation of firewall rules to curb personal network use, leading to substantial cost savings and improved productivity.

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