Case Study: NSW Health restores 3-second duress alerts with LiveAction Omnipeek

NSW Health cuts duress tag alert times from 4 minutes to 3 seconds with LiveAction

NSW Health, a major health district in Australia, was facing a critical challenge with its Real Time Location Service Duress Tags. These life-saving devices, worn by staff, were experiencing severe delays of 3 to 4 minutes in sending alert messages instead of the expected 3 seconds due to network performance issues. To address this, they turned to LiveAction and implemented its Omnipeek network analysis software to identify the root cause.

LiveAction's Omnipeek provided the necessary visibility into the network packets, allowing the IT team to pinpoint a load balancing problem with the access points that was rejecting authentication requests. After reconfiguring the settings based on these insights, the issue was resolved. This resulted in the duress tag alert response time being dramatically reduced from 4 minutes down to the required 3 seconds, ensuring a fast and reliable response for staff safety.

NSW (New South Wales) Health