Case Study: Live Events Company achieves better video quality and ticketing performance with LiveAction LiveNX

Live Events Company Resolves Streaming Video and Ticket Sales Performance Issues

Live Events Company, a concert event manager in the live events industry, had grown to support millions of users and thousands of events across 37 countries, but its WAN could not keep up with peak ticket sales and live-streaming video demands. This led to poor video quality, unreliable audio, and slow ticketing transactions during high-demand periods. To address these issues, the company turned to LiveAction and its LiveNX network performance monitoring solution.

LiveAction implemented LiveNX alongside Cisco IWAN to provide a single-pane-of-glass view of network health, helping engineers quickly detect and fix WAN performance problems. The result was immediate improvement in live concert video quality, fewer customer complaints, faster ticketing response times, and more completed transactions, boosting overall customer satisfaction.