Case Study: KPN achieves faster network troubleshooting with LiveAction Omnipliance Portable and Capture Engine

KPN equips 18,000 staff with LiveAction for faster network troubleshooting

KPN, the largest telecom and IT service provider in the Netherlands, faced the challenge of providing rapid on-site technical support for its enterprise customers. Their support specialists needed highly accurate and portable network analysis tools to quickly diagnose and troubleshoot network problems at client sites. They turned to LiveAction for a solution.

LiveAction provided KPN with its Omnipliance Portable and Capture Engine for Omnipeek. This solution gave KPN's team robust, portable network forensic tools with highly accurate decodes, enabling them to capture and analyze traffic directly at customer locations. As a result, KPN can now troubleshoot and resolve network and application issues much more quickly, with the LiveAction tools proving their worth daily through their power, accuracy, and excellent support.

KPN