Case Study: High-End Retail Store improves customer experience across 350 locations with LiveAction

High-End Retail Improves Customer Experience Upgrading Wan Across 350 Locations

High-End Retail Store, a high-end department store chain with 350 locations and customers in 96 countries, needed to upgrade its network to SD-WAN and manage a large-scale rollout across its retail footprint. To support an enterprise-wide initiative to improve customer experience, the team chose Cisco IWAN but needed a way to simplify configuration, monitoring, and troubleshooting during deployment.

LiveAction implemented LiveNX, its single-pane-of-glass network performance management platform, to manage the Cisco IWAN rollout. LiveNX enabled seamless deployment across 350 locations, validated traffic paths and load balancing, and simplified QoS configuration without manual CLI work, helping the retailer quickly identify and resolve anomalies while improving visibility and supporting a better customer experience.