Case Study: Global Paper Products Manufacturer improves voice and video performance with LiveAction

Global Paper Products Manufacturer Resolves Voice And Video Issues With Improved Network Management

Global Paper Products Manufacturer, a leading global producer of packaging, paper, pulp, and recyclable products, was struggling with poor voice, video, and telepresence performance across its outsourced WAN. The company needed better visibility and control over network performance and SLA enforcement, and turned to LiveAction’s LiveNX to bring network application management back in-house.

LiveAction implemented LiveNX as a single-pane-of-glass network management platform with Medianet Monitoring integration, giving the team flow-level visibility and faster troubleshooting across 40 locations. The result was immediate visibility into WAN QoS, quicker resolution of media issues, and a significant improvement in VoIP and video performance, including automated alerts when MOS scores dropped below 2.0.