Case Study: Global Design Firm improves global collaboration with LiveAction LiveNX

Design Firm Improves Global Collaboration through Network Performance Management

Global Design Firm, a Fortune 500 construction/design company with more than 90,000 employees across 150+ countries, was struggling with intermittent video conferencing and call center quality issues. Its IT team also faced cumbersome, error-prone manual QoS configuration through the CLI and needed better visibility into the global network to support collaboration.

The firm implemented LiveAction’s LiveNX network performance management platform to gain a single-pane-of-glass view of end-to-end traffic and manage QoS policies through a GUI. With LiveAction, the company improved visibility and control across devices, interfaces, and queues, sped up troubleshooting, and accelerated configuration and resolution across an IP telephony upgrade spanning 200 sites and up to 2,000 devices, resulting in better voice and video user experience.