Case Study: Boxwood Technology achieves faster application performance troubleshooting with LiveAction

Company Accelerates Application Performance Troubleshooting

Boxwood Technology, a provider of job boards and online career center services, needed faster troubleshooting for slow application performance and better visibility into end-to-end traffic, including upcoming VoIP traffic. Its existing tools provided limited protocol detail and made it difficult to diagnose issues quickly, so the team turned to LiveAction and Cisco AVC/Performance Monitoring for a simpler, more visual way to understand network activity.

LiveAction implemented LiveNX as a single interface to visualize application flows, identify congestion, and monitor voice traffic across routers, switches, and the MPLS cloud. With LiveAction, Boxwood cut troubleshooting time from hours or days to minutes, quickly found the causes of email slowdowns and a web-server attack, and uncovered a misconfigured ACL before it affected voice quality.

Boxwood Technology

William Bordeau

Systems Administrator