Case Study: Boxwood Technology accelerates application troubleshooting with LiveAction

Boxwood Technology resolves network incidents in minutes with LiveAction

Boxwood Technology, a provider of online career center services, faced challenges in troubleshooting slow application performance for its users. Their existing tools provided limited and time-consuming data. They needed deeper, end-to-end visibility into application performance and an easy-to-use graphical interface, especially as they prepared to deploy a new IP voice system. To address this, they turned to LiveAction's LiveNX platform.

LiveAction provided a solution that integrated with Boxwood's Cisco routers to deliver comprehensive network visibility. The implementation allowed Boxwood to accelerate troubleshooting, quickly identify sources of congestion, block a network attack, and avert a voice quality problem. The results included reducing issue resolution from hours or days to just minutes, significantly improving the user experience for both employees and customers.

Boxwood Technology