Case Study: Bausch + Lomb achieves 20/20 network visibility with LiveAction

Bausch + Lomb cuts issue resolution time by 70% with LiveAction

Bausch + Lomb, a large eye health product manufacturer, struggled with a lack of consistent and accurate visibility into its complex global network, which utilized MPLS, internet, and SD-WAN circuits. The company needed to monitor its supply chain connectivity and relied on a collection of disparate tools until its partner recommended LiveAction's LiveNX network performance monitoring platform.

LiveAction implemented LiveNX, which provided Bausch + Lomb with advanced analytics, DVR-like playback capabilities, and end-to-end visualization. This solution delivered complete network visibility, enabling the team to spot outages earlier and drastically reduce troubleshooting time. Bausch + Lomb reported that LiveAction helped cut the time to find and resolve network issues by an estimated 70%, freeing up time for proactive tasks instead of constant firefighting.

Bausch + Lomb