Case Study: a global design firm improves collaboration and QoS visibility with LiveAction LiveNX

a global design firm improves collaboration across 2,000 devices with LiveAction

A Fortune 500 design firm with over 90,000 employees faced challenges with its global network, which was causing intermittent video and audio problems during conference calls and in the call center. This hindered collaboration for its distributed teams and clients. The firm needed rapid visibility into network connections and a more efficient way to manage Quality of Service (QoS) policies. They turned to LiveAction and its LiveNX Network Performance Management solution to address these issues.

LiveAction's LiveNX provided the design firm with end-to-end network visibility through a single-pane-of-glass view, allowing them to quickly identify problem connections. The solution's graphical tool for managing QoS policies accelerated configuration and troubleshooting, replacing a cumbersome manual process. As a result, the IT team saved significant time troubleshooting, gained real-time visibility into traffic flows, and ultimately enhanced the user experience for voice and video applications across the global organization.