Case Study: Raven Housing Trust improves IT support and user experience with Littlefish

Raven Housing Trust supports 7,000+ homes with Littlefish service desk

Raven Housing Trust, a social housing provider, faced challenges with its costly and resource-limited in-house IT support, which struggled with staff shortages and service gaps. They turned to Littlefish for managed IT service desk and cyber security services to improve support for their users and create a more stable environment.

Littlefish implemented its specialized pod system for the service desk, providing Raven with a dedicated team of familiar engineers. This solution improved resolution times and user satisfaction, which was measured by a continually increasing Net Promoter Score. The partnership provided Raven with peace of mind, flexibility for remote workers, and led to further engagement with Littlefish for vCISO services.

Raven Housing Trust