Case Study: PureGym achieves scalable IT support and continuous service improvement with Littlefish

PureGym scales IT support for millions of members with Littlefish

PureGym, one of the UK's largest gym operators, faced challenges scaling its IT support to match its rapid growth. Their previous provider offered only reactive support, so they sought a strategic partner to bring structure and insight. They partnered with Littlefish for its IT service management and service desk solutions.

Littlefish implemented strong IT service management processes and tooling, providing PureGym with greater visibility into their support environment. This partnership enabled continuous service improvement, maintained consistent support, and created a stable platform for operational efficiency and future growth. PureGym reported positive outcomes, including high NPS scores from its members.

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