Case Study: PIB Group improves IT service and digital transformation with Littlefish

PIB Group achieves 97% positive feedback with Littlefish

PIB Group, a rapidly growing insurance intermediary, needed a Managed IT Service Provider that could support its ambitious growth and digital transformation goals. Their previous supplier was unable to keep pace, so they partnered with Littlefish to improve IT customer service, efficiency, and acquire skilled support for new technologies.

Littlefish implemented a comprehensive solution including an End User Service Desk, End User Compute, AWS management, and cyber security. The results were immediate, with automated processes creating efficiency and cost savings. End-user confidence was restored, leading to a dramatic increase in service desk call volume, a 97% positive feedback rate, and a consistently high NPS of 78.51.

PIB Group