Case Study: PDSA achieves 24/7 IT support and faster incident resolution with Littlefish managed service desk

PDSA improves IT support with Littlefish’s 24/7 service desk and 6-second response times

PDSA, the UK's leading pet wellbeing charity, required outsourced IT service desk support for its several thousand users across its headquarters, hospitals, and shops. They selected vendor Littlefish to provide a 24/7 managed IT service desk function to meet this challenge.

Littlefish implemented a tailored solution that provides PDSA with round-the-clock availability, rapid incident resolution, and an industry-leading average response time of six seconds. The vendor's approach delivered significant cost efficiencies to the customer and a much-improved service for its users.

PDSA