Case Study: NSK boosts multilingual IT service performance with Littlefish Managed IT Services

NSK boosts first contact resolution to 85% with Littlefish

NSK, a global leader in motion and control engineering, faced challenges with its multilingual service desk support across the Americas and Europe. With critical processes in need of modernization and headcount limitations restricting growth, NSK required a creative solution to improve service quality and customer experience. They turned to vendor Littlefish to implement its Managed IT Services.

Littlefish provided a 24/7/365 multilingual remote service desk. The solution dramatically increased first contact resolution from 31% to 85% for NSK Americas and up to 92% for NSK Europe. This freed internal IT teams to focus on strategic goals, with 97% of users rating the Littlefish service as excellent or good.

NSK