Case Study: Money Advice Service saves £900,000 a year with Littlefish IT Support

Money Advice Service Saving money while improving IT service

Money Advice Service (MAS), an independent provider of free, unbiased financial guidance delivered by phone, online and face to face, was handling 22 million customer contacts in 2015 and needed reliable IT support to keep pace with growing demand. After moving away from a more expensive incumbent provider, MAS selected Littlefish through the G-Cloud framework to find a more agile, cost-effective managed service partner.

Littlefish now supports 175 users, 44 servers and 10 network devices for MAS, acting as a single point of contact with 24/7 chat, phone and email support. The results included annual savings of £900,000, 99.7% of calls answered within 20 seconds, over 85% of issues resolved at first contact, and 95.8% of interactions rated “good” or “excellent,” helping MAS deliver uninterrupted service to its customers.

Money Advice Service