Case Study: Money Advice Service saves £900,000 a year with Littlefish managed IT support

Money Advice Service saves £900,000 a year with Littlefish

The Money Advice Service (MAS), an independent organization offering free financial advice, faced high costs and a lack of agility with its previous large-scale IT provider. Seeking a more competitive and responsive managed service, MAS selected Littlefish through the G-Cloud framework to handle its IT support.

Littlefish implemented a dedicated IT service desk, providing 24/7 support via phone, email, and live chat for 175 users while also managing 44 servers and 10 network devices. This partnership resulted in annual savings of £900,000 for MAS. Furthermore, Littlefish achieved a 99.7% phone answer rate within 20 seconds and resolved over 85% of user enquiries on the first contact, greatly exceeding industry standards and ensuring uninterrupted service for MAS's customers.

Money Advice Service