Case Study: Single Source Regulations Office improves user experience with Littlefish Managed IT Services

Littlefish to provide Single Source Regulations Office Managed IT Services

Single Source Regulations Office (SSRO), the UK body responsible for the regulatory framework for single source defence contracts, wanted to build on its existing cloud-based IT foundations and improve the user experience for staff in London and working remotely. The SSRO selected Littlefish and its Service Desk On Demand managed IT service to support this next phase of its IT operations.

Littlefish implemented application and end-to-end service management, including oversight of third-party service providers, via Service Desk On Demand procured through G-Cloud 9. The solution provides remote support and live web chat for a more user-focused service, with the promise of improved user satisfaction, higher first contact resolution, and reduced need for on-site support and associated costs.

Single Source Regulations Office (SSRO)

Neil Swift

Interim Chief Executive