Case Study: Care Quality Commission achieves a modern, mobile digital workplace with Littlefish

Littlefish chosen as the managed services partner for Care Quality Commission – the regulator for health and social care in England

The Care Quality Commission, the independent regulator of health and adult social care in England, faced challenges in providing consistent and proactive IT support to its mobile workforce. They partnered with Littlefish to transition to a new managed service for their IT service desk, service management office, modern workplace, and infrastructure management for over 3,500 users. The goal was to improve service delivery and ensure their inspectors had the effective mobile digital systems required for their roles.

Littlefish implemented the solution by establishing a user-centric service delivery model, conducting extensive training, and fostering a transparent partnership through initiatives like 'supplier days'. This approach resulted in a modern, mobile working environment for the customer's personnel, leading to increased productivity, reduced stress, and positive feedback on the empathetic and effective support. The collaboration with Littlefish established a culture of continuous improvement and excellent service delivery for the Care Quality Commission.

Care Quality Commission

Mark Sutton

Chief Digital Officer