Case Study: Leeds University Union improves IT support, security and collaboration with Littlefish

Leeds University Union improves IT support for 350+ clubs and societies with Littlefish

Leeds University Union (LUU), a charity supporting students at the University of Leeds, faced IT service challenges due to a lack of formal support and agility from their previous university-provided IT. Their dynamic, high-turnover environment required robust identity management and a modernized digital infrastructure to support growth. LUU selected Littlefish to implement a new IT operating model, including a migration to Microsoft 365.

Littlefish designed and built a new Microsoft 365 tenant, configured cyber security, and implemented identity and access management solutions. This provided LUU with a structured Service Desk featuring clear SLAs, leading to faster ticket resolution. The integration of the Microsoft stack streamlined workflows and collaboration, while automated onboarding/offboarding processes significantly reduced administrative overhead and security risks for their hundreds of part-time student staff.

Leeds University Union