Case Study: PIB Group achieves scalable IT transformation with Littlefish Managed IT Services

How Littlefish worked in partnership with PIB Group to deliver service desk, modern workplace, cyber security and cloud infrastructure solutions

PIB Group, a rapidly growing UK-based insurance intermediary, required a new Managed IT Services partner to support its ambitious digital transformation and keep pace with its expansion. Their incumbent supplier was no longer fit for purpose, so they sought an agile partner like Littlefish to improve IT customer service, efficiency, and support for new technologies.

Littlefish provided a suite of managed services including a scalable End User Service Desk, End User Compute, AWS management, and cyber security. The solution delivered immediate benefits, automating processes for significant cost savings and a more stable platform. The partnership restored user confidence, leading to a dramatic increase in service desk calls and achieving a 97% positive feedback rate alongside a consistently high NPS of 78.51.

PIB Group

Paul Johnson

COO/CIO Executive