Case Study: Cafcass achieves 95%+ IT satisfaction with Littlefish

How Littlefish and Cafcass built a long-term technology roadmap and collaborative partnership to deliver innovative and people-centric technology services

Cafcass, the Children and Family Court Advisory and Support Service in England, needed a more personal and empathetic IT partner to replace a rigid incumbent that was causing reliability issues and limiting flexible working for its largely remote social work workforce. The organization wanted a managed service provider that could better support its people-centric mission and help modernize its technology estate.

Littlefish was चुosen as Cafcass’ managed service provider and now supports a cloud-first, multi-provider environment with service desk, end user and desktop support, connectivity, cloud application management, service availability and business continuity, cyber security operations, and vulnerability management. The result has been a major improvement in IT reliability and user satisfaction, with Cafcass reporting 95%+ satisfaction on its internal survey, 95% of staff saying they have the technology they need, and stronger support for its flexible working model and Ofsted-rated ‘Outstanding’ performance.

Cafcass

Robert Langley

Chief Information Officer