Case Study: Care Quality Commission achieves a modern, mobile digital workplace with Littlefish

Care Quality Commission transforms digital services for 3,500 users with Littlefish

The Care Quality Commission (CQC), the independent health and social care regulator for England, faced challenges in providing consistent and proactive IT service to its mobile workforce. They appointed Littlefish as their managed service provider to deliver IT service desk, modern workplace, and infrastructure management services to over 3,500 users, aiming to improve collaboration and the overall digital experience for inspectors on the road.

Littlefish implemented a user-centric solution, including a smooth service transition and comprehensive training, treating themselves as an extension of the CQC team. This partnership enabled the CQC to radically redesign its digital experience, resulting in a modern, mobile working environment. The solution led to more productive and less stressed users, with Littlefish receiving constant positive feedback for their empathetic and caring service.

Care Quality Commission