Case Study: Cafcass achieves 95%+ IT satisfaction and cloud-first flexibility with Littlefish

Cafcass achieves 95%+ IT satisfaction with Littlefish

Cafcass, the Children and Family Court Advisory and Support Service in England, faced challenges with its incumbent IT provider, which offered a rigid and unreliable service. This was impacting its social workers and its ability to scale. Cafcass sought a new partner that could provide a more empathetic and personal experience, leading them to select Littlefish as their managed service provider.

Littlefish implemented a comprehensive solution including a service desk, end-user support, and cybersecurity services. This partnership enabled Cafcass to successfully adopt a cloud-first model, achieving over 95% staff satisfaction with their IT. The reliable technology was a contributing factor in Cafcass recently receiving an 'Outstanding' rating from Ofsted.

Cafcass