Case Study: Woolshed Backpackers Hervey Bay achieves increased bookings and guest satisfaction with Little Hotelier

Woolshed Backpackers Hervey Bay increase bookings and guest satisfaction

Woolshed Backpackers Hervey Bay is a family‑owned boutique hostel in Queensland with 15 rooms that has welcomed international travellers for more than 20 years. Despite its strong reputation for friendly, affordable stays and personalised service, the team’s manual bookkeeping and paperwork were wasting staff time and limiting their ability to interact with guests and grow bookings.

Implementing Little Hotelier in just one week gave Woolshed an online booking engine, property management system and channel manager that sync live rates and availability across channels. Since then bookings—especially from major OTAs—have increased, reporting has improved marketing efforts, and staff can spend more time delivering the personalised guest experience the hostel is known for.

Woolshed Backpackers

Megan Schrider

Owner