Case Study: U Residence Krabi Hotel achieves 90% fewer double bookings and 60% revenue increase with Little Hotelier Channel Manager

U Residence Krabi Hotel minimises double bookings with Little Hotelier

U Residence Krabi Hotel is a 12-room, budget-friendly property in Thailand that caters to backpackers and solo travellers. Staff struggled to keep up with bookings from multiple channels and manual updates, leading to frequent overbookings that hurt profits and guest satisfaction, so operator Boonchai Prombunjong sought an affordable, efficient technology fix.

They implemented the Little Hotelier Channel Manager to connect all distribution partners and provide real‑time rate and availability updates. Within a year overbookings fell by about 90% and revenue rose roughly 60%, while guests and agents reported greater confidence in the booking process.