Case Study: The Otter Lodge achieves streamlined reservations and boosted online visibility with Little Hotelier

The Otter Lodge upgrades their booking process with an all-in-one front desk and reservation system

The Otter Lodge is a long-standing 15-room property in Minnesota’s lakes country that has served leisure travelers for 40 years. Owner-operator Dan Hurder juggles a busy schedule and found the lodge’s booking process was holding the business back: “Prior to Little Hotelier, we were using a manual pen and paper system – erasing out reservations every time a change was made. Additionally, we had little to no online presence due to the lack of technology.”

Dan chose Little Hotelier for its low setup costs and ease of use — “Little Hotelier is an easy to use reservation system for small hotels that allows them to take advantage of the important internet travel planner without requiring too much setup or up front costs to get started.” With the all‑in‑one front desk and reservation system The Otter Lodge now manages online inventory, is connected to more OTAs, and “are likely getting more of a share of the business in the area than we were previously.” Dan would recommend Little Hotelier to other small accommodation providers.

The Otter Lodge

Dan Hurder

Owner