Case Study: The Otter Lodge modernizes bookings and expands online reach with Little Hotelier

The Otter Lodge modernises 40-year booking operations with Little Hotelier

The Otter Lodge, a 15-room property in Minnesota, was using a manual pen-and-paper reservation system which limited its online presence and created operational inefficiencies. Owner Dan Hurder sought an automated solution from vendor Little Hotelier to update the booking process, promote the business more effectively, and streamline operations.

Little Hotelier provided an all-in-one reservation system that was affordable and easy to use. The solution enabled The Otter Lodge to connect to more online travel agencies and manage its inventory online. As a result, the lodge is now able to capture a larger share of the regional business and deliver a more seamless customer experience, leading the owner to recommend Little Hotelier to other small accommodation providers.

The Otter Lodge