Case Study: The Mercantile Hotel achieves a 70% increase in bookings with Little Hotelier

The Mercantile Hotel boosts bookings by 70% with an all-in-one reservation system

The Mercantile Hotel, a 14-room Irish hotel, pub and accommodation in The Rocks, struggled to raise awareness of its rooms while managing reservations manually with a notebook. General Manager Mick Comerford found the paper-based system caused booking errors, prevented integration with online travel agents and limited the hotel’s ability to grow its accommodation business.

Mick implemented Little Hotelier, an all‑in‑one reservation system that automates inventory, connects to OTAs and provides robust reporting. Since the switch the property has seen a 60–70% increase in bookings, added two OTAs (bringing more international guests), eliminated double‑booking risks, sped up staff workflows and gained clearer performance and housekeeping reports.

The Mercantile Hotel

Mick Comerford

General Manager