Case Study: Sumatra Surf Camp saves time and streamlines bookings with Little Hotelier

Surf camp saves time and improves business processes with Little Hotelier

Sumatra Surf Camp is a small surf resort on Sumatra’s west coast with 14 bungalows hosting up to 28 guests, run remotely by owner Michael Maxwell and a local team. Despite its size, manual reservation handling and lack of calendar integration made booking management time-consuming and error-prone, causing lost bookings and operational headaches.

Michael adopted Little Hotelier’s integrated booking system after a trial; it automated reservations, stored guest data, streamlined payments, and offered a mobile-friendly booking engine. The result was a significant time saving, fewer customer queries, easier remote management of invoices and extras, and a smoother booking process that recovered lost revenue and reduced administrative burden.

Sumatra Surf Camp

Michael Maxwell

Owner