Case Study: Sumatra Surf Camp saves time and streamlines remote bookings with Little Hotelier

Sumatra Surf Camp saves time and reduces booking confusion with Little Hotelier

Sumatra Surf Camp, a remote surf resort in Indonesia, struggled with manually processing bookings and managing reservations for its 14 rooms using Excel spreadsheets. This inefficient system was time-consuming and led to lost bookings. Owner Michael Maxwell sought a solution to automate the process and integrate with his calendar, turning to the vendor Little Hotelier for its property management and booking engine services.

By implementing Little Hotelier's mobile-optimized booking engine, the resort automated its reservation and payment systems. The solution from Little Hotelier saved enormous time by eliminating manual data entry, reduced customer confusion leading to fewer support emails, and enabled complete remote management of invoices and extra services. This allowed the owner to focus on other aspects of the business while ensuring a smoother booking experience for guests.

Sumatra Surf Camp