Case Study: Siesta Motel achieves 80% fewer cancellations and more bookings with Little Hotelier

Siesta Motel simplified payments and attracted more guests with Little Hotelier

Siesta Motel, a 10-room property in the Florida Keys, had been managing inventory and guest payments manually across multiple OTA channels, which was time-consuming and prone to errors. The team needed a simpler way to handle bookings, payments, and availability while reducing cancellations and improving efficiency, so they turned to Little Hotelier and its all-in-one platform.

Little Hotelier implemented automated OTA payments, payment requests, a virtual terminal, the Demand Plus metasearch feature, and a mobile app for on-the-go management. The result was an estimated 80% reduction in cancellations, faster payment collection with about 80% of guests paying after a request, and increased bookings from TripAdvisor and Google Hotel Ads, helping Siesta Motel save time and grow visibility.

Siesta Motel

Frank Catchpole

Owner and General Manager