Case Study: Plymouth House achieves 24/7 online bookings and major time savings with Little Hotelier

Plymouth House upgrades their online reservation process with Little Hotelier

Plymouth House is a family-run, five-room Victorian inn in Amador Country’s wine region that attracts domestic and international visitors celebrating anniversaries and reunions. Owner-operator Sandra Sanders and her son were spending too much time managing bookings via a questionnaire and a paper binder spreadsheet, taking them away from guest service and day-to-day innkeeping.

Sandra adopted Little Hotelier after a web designer referral and found onboarding simple and highly supported. The system now lets guests book instantly, sends automated confirmations and post-stay emails, hides payment details, charges no commissions, and frees Sandra from the back-and-forth of manual reservations—what she calls “like having an invisible office manager.”

Plymouth House

Sandra Sanders

Owner-Operator