Case Study: Munzesheimer Manor boosts direct bookings and reduces OTA commissions with Little Hotelier

Munzesheimer Manor reduces OTA bookings and phone reservations with Little Hotelier

Munzesheimer Manor, a seven-room bed and breakfast in Texas, faced challenges with a reservation system that was not user-friendly for guests, leading to a high volume of bookings through online travel agencies (OTAs) and costly commission fees. Their previous system also failed to effectively showcase unique packages and caused double bookings due to a lack of integration with OTAs, requiring manual inventory updates. The owners, Ashlee and Bret Unger, sought a new solution from the vendor Little Hotelier.

By implementing Little Hotelier's all-in-one reservation system, Munzesheimer Manor gained a user-friendly booking engine for their website that integrated seamlessly with OTAs. The results included a significant shift to direct online bookings, reducing OTA commissions and eliminating double bookings. The bed and breakfast also saved on software vendor fees and noted a dramatic decrease in phone reservations, indicating the new process was much easier for guests. The owners highly recommend Little Hotelier for its supportive staff and excellent communication.

Munzesheimer Manor