Case Study: Maryborough District Health Service streamlines accommodation operations with Little Hotelier

Maryborough District Health Service streamlines and enhances accommodation facilities with Little Hotelier

Maryborough District Health Service, a progressive rural healthcare provider in Victoria, Australia, needed a more efficient way to manage its new 20-room student accommodation facility. Before using Little Hotelier, the team relied on Outlook calendars and email for bookings, cleaning schedules, and payment tracking, which created heavy manual administration and made it easy for rooms and payments to be missed.

Little Hotelier implemented its accommodation management software and mobile app to automate booking, payment, check-in/out, cleaning updates, and maintenance notifications. As a result, MDHS reduced administrative workload, improved real-time visibility for staff, avoided uncleaned rooms before guest arrivals, and saw revenue increase through updated pricing and more reliable payment tracking, while reporting processes became faster and easier.

Maryborough District Health Service

David Edwards

Executive Director Infrastructure, Technology & Experience