Case Study: Makayla Palms Rarotonga achieves 25% increase in bookings and revenue with Little Hotelier

Makayla Palms Rarotonga sees 25% increase in bookings and revenue with Little Hotelier

Makayla Palms Rarotonga is an intimate Cook Islands property of three private villas where owner John Rennie aims to deliver a personal, authentic guest experience. Growing demand meant he needed to promote the property more widely, but manually managing bookings from multiple channels risked errors and overbookings.

John implemented Little Hotelier’s all‑in‑one solution—property management system, online booking engine and channel manager—within about a month. Since then direct bookings and profits have increased by more than 25%, and staff are able to manage reservations far more efficiently.

Makayla Palms

John Rennie

Owner