Case Study: Samui Bayside Luxury Villas achieves greater booking flexibility and increased sales with Little Hotelier

Little Hotelier’s new mobile app a welcome upgrade for Samui Bayside Luxury Villas

Samui Bayside Luxury Villas, a small luxury property in Koh Samui, Thailand, needed a better way to handle day-to-day operations and property admin while staying responsive to guest inquiries. Operations Manager Jeff Kraus and his team wanted more flexibility than the front desk and computer-based workflow could provide, and they turned to Little Hotelier’s mobile app.

Little Hotelier upgraded the app to let the team check calendars, confirm bookings, reserve rooms, and manage availability on the go. The result was faster responses, fewer delays, and increased bookings and sales, with Jeff noting that the new flexibility directly led to more confirmed reservations and helped avoid lost income.

Samui Bayside Luxury Villas

Jeff Kraus

Operations Manager