Case Study: The York Palace Hotel & Restaurant achieves increased bookings and reduced administrative workload with Little Hotelier

Little Hotelier easily allows revamped historic property to manage its bookings

The York Palace Hotel & Terraces is a 20‑room historic property in York, Australia, that reopened after extensive renovation three years ago. Owner Nola anticipated strong demand and needed a reliable technology partner to manage bookings and prevent costly overbookings, so she evaluated options and chose Little Hotelier.

Nola implemented Little Hotelier’s front desk system, online booking engine and channel manager to accept direct bookings, synchronise rates and availability, track payments and improve reporting. Over three years this all‑in‑one solution has increased bookings, reduced administrative work and double bookings, and freed staff to spend more time on guest experience.

The York Palace Hotel & Restaurant

Nola

Owner