Case Study: Holbrook Hotel boosts direct bookings and efficiency with Little Hotelier

Holbrook Hotel reaches full potential by using Little Hotelier’s all-in-one solution

Holbrook Hotel, a 35-room accommodation business in the Riverina-Murray region of NSW, Australia, needed a simpler property management solution to replace an overly complex system that was causing staff frustration, user errors, and problems managing online travel agents and direct bookings. Little Hotelier was brought in to help the hotel operate more smoothly across its multiple venues.

Little Hotelier implemented its all-in-one platform, including Insights, the online booking engine, Little Hotelier Pay, channel manager, Demand-Plus, and the mobile app. As a result, Holbrook Hotel saw more direct bookings, better visibility, fewer double bookings and payment errors, reduced training time, improved staff satisfaction, and happier customers, while also saving money and streamlining check-ins and housekeeping tasks.

Holbrook Hotel

Meg Hollins

Marketing & Events Manager