Case Study: Hillside Havens achieves seamless automation and higher direct bookings with Little Hotelier

Hillside Havens makes management seamless and maximises revenue with Little Hotelier

Hillside Havens, a family-run glamping business in Moray Speyside with four luxury pods, needed a simple way to manage bookings, payments, and daily administration as well as reduce the risk of errors and overbookings. They were already using Little Hotelier’s software when owner Tracy Wight took over and chose to keep it in place because it supported the business well.

Little Hotelier implemented an all-in-one platform with automated accounting, integrated payment processing, and a real-time calendar linked to the website and OTAs. The result was smoother operations, less admin work, and more accurate availability, helping Hillside Havens reach about 90% occupancy in summer and generate at least 80% of bookings direct, with Little Hotelier credited as a key contributor to that success.

Hillside Havens

Tracy Wight

Owner