Case Study: Firecastle boosts guest engagement and revenue with Little Hotelier

Firecastle enhances guest experience and boosts revenue with Little Hotelier’s Guest Engagement

Firecastle, a boutique destination in Kildare, Ireland with guest rooms alongside a café, bakery, grocer, and delicatessen, needed a better way to serve guests without a physical front desk. As an existing Little Hotelier customer, the business turned to Little Hotelier’s Guest Engagement feature to provide information, handle add-ons, and improve communication with guests.

Little Hotelier helped Firecastle implement digital guest communication, metasearch visibility, and payment tools. The result was a more informed and satisfied guest experience, stronger direct relationships, and more upsell revenue; Firecastle said the Guest Engagement feature was especially valuable for boosting additional income and easing pressure on the operating budget.

Firecastle

Ciara Sexton

Group Sales & Marketing Manager