Case Study: Chimes Spa Retreat achieves 80% direct website bookings with Little Hotelier

Chimes Spa Retreat reaches 80% direct bookings with Little Hotelier

Chimes Spa Retreat, an award-winning private country hotel in Western Australia, faced significant administrative challenges. Their front desk system and channel manager did not work together, forcing owners Kane and Michelle to spend countless hours on manual inventory updates. They needed an easier solution to automate this process and sought a new system from vendor Little Hotelier.

By implementing Little Hotelier's all-in-one front desk and channel manager solution, Chimes Spa Retreat automated their inventory updates and booking processing. The results were transformative, with 80% of their bookings now made directly through their website. Little Hotelier provided a clear overview of the business and a fair pricing structure, allowing the owners to focus on revenue-generating activities and maintain their 5-star service.

Chimes Spa Retreat