Case Study: Cetătuia Hotel & Restaurant improves guest engagement and boosts revenue with Little Hotelier

Cetătuia Hotel & Restaurant streamlines guest experience and operations with Little Hotelier’s Guest Engagement

Cetătuia Hotel & Restaurant, a stylish Romanian forest property with six room types and a popular restaurant, needed a more coherent way to manage guest communication. Using Little Hotelier, the team wanted to streamline online check-in, handle customer emails, share special offers, and collect feedback while improving the guest experience.

Little Hotelier implemented its all-in-one management system with the Guest Engagement feature and metasearch service. The result was smoother check-ins, easier feedback collection, and more effective offer communication, helping Cetătuia save staff time, boost restaurant sales, and support stronger customer satisfaction and brand image, reflected in its 9.4 Booking.com rating.

Cetătuia Hotel & Restaurant

Amalia Petre

Owner