Case Study: Munzesheimer Manor achieves increased direct bookings and reduced OTA commissions with Little Hotelier

Boutique B&B shifts more bookings to their direct online channel with an all-in-one solution

Munzesheimer Manor is a seven-room boutique bed & breakfast in Mineola, Texas, run by owners Ashlee and Bret Unger. They struggled with a clunky reservation system that frustrated guests, hid package offers across tabs, and drove bookings to OTAs — causing high commission costs and occasional double bookings because inventory wasn’t synced.

The Ungers switched to Little Hotelier’s all-in-one solution, gaining a user-friendly booking engine, integrated channel management, and a single place to manage reservations. As a result they’ve increased direct bookings, cut OTA commissions and phone reservations, reduced double bookings, and lowered software costs — outcomes the owners now recommend to similar small properties.

Munzesheimer Manor

Bret Unger

Munzesheimer Manor