Case Study: Noosa Valley Manor achieves greater efficiency and no double bookings with Little Hotelier

Award-winning bed and breakfast becomes more efficient with an all-in-one business solution

Noosa Valley Manor B&B is an award-winning boutique property on the Noosa coast with four ensuite rooms and a private bridal suite, attracting couples for romantic getaways. Owners Renate and Roberto Bowden were hampered by a manual, confusing booking process that left room for error — including occasional double bookings — and ate into time better spent on guest service and marketing.

After trialling Little Hotelier, they implemented a simple, real-time system to centralise online reservations; it eliminated double bookings, cut administrative work, and freed the owners to focus on guests and direct marketing. As a result, direct online bookings have grown, guest outreach and reviews have improved, and Renate praises the system’s ease of use and supportive staff.

Noosa Valley Manor

Roberto Bowden

Owner