Case Study: Chalet Les Fermes des Petite Frasses achieves increased bookings and guest satisfaction with Little Hotelier

A luxurious French chalet grows bookings and guest satisfaction with an all-in-one reservation system for small hotels

Chalet Les Fermes des Petite Frasses is a luxury rural chalet near Mont Blanc managed day-to-day by Julien Chbib. Despite strong demand, the team struggled with an inefficient, manual reservation process—PDF price lists, Illustrator/Excel forms, a desktop calendar and one-by-one channel closures—that made answering availability queries slow and caused duplicate data entry.

Julien switched to Little Hotelier (recommended through his SiteMinder relationship) to automate bookings and centralize inventory. The new system cut tedious admin work, sped up phone and online service, improved guest experience and flexibility, and led to an increase in bookings—so much so that Julien now recommends Little Hotelier to other small properties.

Chalet Les Fermes des Petite Frasses

Julien Chbib

Day-To-Day Operations Incharge