Case Study: Chimes Spa Retreat achieves 80% direct website reservations with Little Hotelier

80% direct website reservations for Chimes Spa Retreat after championing Little Hotelier

Chimes Spa Retreat is an award-winning private country hotel in Denmark, Western Australia, that specialises in romantic getaways for couples. Although business was strong, owners Kane and Michelle faced time-consuming administrative work because their front desk system and channel manager didn’t sync, forcing manual inventory updates and limiting time for revenue-generating activities.

They switched to an all-in-one front desk and channel manager solution (Little Hotelier, with SiteMinder for channel connections), which automated bookings, provided a clear visual calendar and avoided commission-based fees. As a result, Chimes now processes bookings faster, has reduced labour and office time, and sees around 80% of reservations made directly via their website, freeing the owners to focus more on marketing and guest experience.

Chimes Spa Retreat

Kane

Owner