Case Study: Shore Health reduces staff turnover and halves supervisor training time with SAP Litmos

Shore Health Reduces Employee Turnover With Sap Litmos Courses

Shore Health, part of the University of Maryland Health System with two hospitals and multiple clinics, faced growing pressure on revenue from decreased Medicare/Medicaid reimbursement and unpaid patient balances. Management needed a faster, more cost‑effective, and trackable way to deliver comprehensive training on patient registration, revenue cycle and billing that gives employees both a broad organizational perspective and the specific skills required for their roles.

Shore Health implemented SAP Litmos revenue cycle education to deliver on‑demand, easy‑to‑use training with manager progress tracking. The program cut supervisor training time by about 50%, producing significant time and cost savings, improving staff revenue‑cycle skills and contributing to reduced staff turnover.

Shore Health

Christine Fontaine

Director of Revenue Cycle Operations