Case Study: Searchmetrics achieves higher customer and employee engagement with SAP Litmos LMS

Searchmetrics - Customer Case Study

Searchmetrics, a leading search and content optimization platform, helps customers stay ahead of changing search trends with extensive data and insights. Internally, the company struggled with fragmented, non‑interactive shared documents and needed a central hub and LMS to deliver consistent training, onboarding, and role‑specific information across its global teams.

Searchmetrics implemented SAP Litmos to certify customers online and to provide a single repository for employee training and onboarding, integrating with other apps to boost productivity and engagement across four offices. Adoption was fast—department managers learned the system in about 10 minutes—and the program strengthened customer relationships through certification while improving internal collaboration and communications.

Searchmetrics

Paul Bongers

Director of Sales US East